Choosing the best texting SMS app for small business in 2024 involves considering factors like affordability, features, user-friendliness, and scalability. Here are the seven best SMS app that are well-suited for small business:
1# SimpleTexting
SimpleTexting is a business texting app offering a user-friendly interface with message scheduling, contact segmentation, and analytics. These types of apps are designed to help small businesses execute effective SMS campaigns easily.
Official link: simpletexting.com
Key Features:
Bulk Messaging: Easily send SMS messages to large contact lists.
Keyword Campaigns: Allow subscribers to opt-in using keywords.
Scheduled Messages: Set up messages to be sent at specific times.
Autoresponders: Automate responses based on customer interactions.
Contact Management: Organize and segment contacts for targeted messaging.
Analytics and Reporting: Track campaign performance with detailed insights.
Pros:
User-Friendly Interface: SimpleTexting offers an intuitive platform suitable for beginners.
Affordable Pricing: Plans are competitively priced with flexible options.
Keyword Campaigns: Effective for growing subscriber lists and engaging customers.
Customer Support: Accessible customer support via chat, email, and phone.
Integration: Easily integrate with other tools like CRMs and eCommerce platforms.
Cons:
Limited Advanced Features: Some platforms may not offer as many advanced customization options as others.
Scaling Complexity: Scaling to larger volumes may require upgrading to higher-tier plans.
Feature Set: Some features common to more comprehensive platforms may be less robust.
Best For:
Small to Medium-sized Businesses: Affordable plans suitable for businesses of various sizes.
Local Businesses: Ideal for businesses targeting local audiences with SMS marketing.
Non-Technical Users: User-friendly interface for businesses without dedicated IT support.
Pricing:
SimpleTexting offers tiered pricing based on message volume and features.
500 credits (enough for 500 brief texts) are available for $39 per month. If you need to send more texts, there are extra-large volume options that cost $0.055 for additional credits on the entry plan.
2# TextMagic
TextMagic is a business texting app known for its simplicity and affordability. It offers features like bulk messaging, two-way SMS, and integration with the best and most popular business tools like Zapier.
Official link: textMagic.com
Key Features:
Bulk Messaging: Send SMS messages to large groups of contacts.
Two-Way SMS: Engage in conversations with customers via SMS.
Contact Management: Organize contacts into groups for targeted messaging.
Scheduled Messaging: Set up messages to be sent at a specific date and time.
API Integration: Integrate with other platforms and tools via TextMagic’s API.
Reports and Analytics: Track delivery rates and campaign performance.
Pros:
Affordable Pricing: TextMagic offers competitive pricing plans suitable for small businesses.
Ease of Use: A User-friendly interface makes it accessible for businesses without technical expertise.
Global Reach: Send SMS messages internationally to reach a broader audience.
API Integration: Customize and automate SMS workflows with TextMagic’s API.
Reliable Delivery: TextMagic is known for reliable message delivery and uptime.
Cons:
Limited Advanced Features: This may lack some advanced customization options found in more comprehensive platforms.
Interface Design: The user interface could be improved for enhanced usability and aesthetics.
Customer Support: Some users have reported mixed experiences with customer support responsiveness.
Best For:
Small Businesses: Affordable pricing and ease of use make TextMagic ideal for small businesses.
International Messaging: Businesses looking to reach customers globally via SMS.
Basic SMS Needs: Suitable for businesses with straightforward SMS marketing requirements.
Pricing:
TextMagic offers pay-as-you-go pricing based on message volume.
Pricing typically starts around $0.04 to $0.06 per message (varies by country). Monthly subscription plans are available, starting from approximately $10/month. Additional costs may apply for dedicated numbers, keywords, and premium features.
3# SlickText
SlickText is a communication platform that specializes in SMS marketing and text messaging services. It allows businesses to send bulk SMS messages to their customers, manage contact lists, set up automated responses, and track the performance of their SMS campaigns through reporting and analytics.
Key Features:
Bulk Messaging: Send SMS messages to large contact lists efficiently.
Keyword Campaigns: Allow subscribers to opt-in using keywords.
Scheduled Messages: Set up messages to be sent at specific times.
Autoresponders: Automate responses based on customer interactions.
Contact Management: Organize and segment contacts for targeted messaging.
Reporting and Analytics: Track message delivery and campaign performance.
Pros:
User-Friendly Interface: SlickText offers an intuitive platform suitable for businesses of all sizes.
Affordable Pricing: Plans are competitively priced with flexible options.
Keyword Campaigns: Effective for growing subscriber lists and engaging customers.
Customer Support: Accessible customer support via chat, email, and phone.
Integration: Easily integrate with other tools like CRMs and eCommerce platforms.
Cons:
Limited Advanced Features: This may not offer as many advanced customization options as larger platforms.
Scalability: May not be as scalable for very large enterprises with complex needs.
Feature Set: Some advanced features common to larger platforms may be less robust.
Best For:
Small to Medium-sized Businesses: Ideal for businesses looking for a straightforward SMS marketing solution.
Local Businesses: Suitable for businesses targeting local audiences with SMS campaigns.
Non-Technical Users: User-friendly interface for businesses without dedicated IT support.
Pricing:
SlickText offers tiered pricing based on message volume and features.
Plans typically start around $29/month for up to 500 messages and go up based on usage; for automated workflows, it is $139/month.
4# Sakari
Sakari is a business texting app that specializes in SMS (short message service) messaging for businesses. It allows businesses to send SMS messages to large groups of contacts efficiently. Sakari provides features such as bulk messaging, two-way messaging for real-time conversations with customers, scheduled messaging, and automated responses through autoresponders.
official link: sakari.io
Key Features:
Bulk Messaging: Send SMS messages to large contact lists efficiently.
Two-Way Messaging: Engage in real-time conversations with customers via SMS.
Scheduled Messaging: Set up messages to be sent at specific times.
Autoresponders: Automate responses based on keywords or customer interactions.
Contact Management: Organize and segment contacts for targeted messaging.
Integration: Easily integrate with CRMs and other tools using Sakari’s API.
Pros:
User-Friendly Interface: Sakari offers an intuitive platform suitable for businesses of all sizes.
Reliable Delivery: Known for high deliverability rates and uptime.
Automation: Automate routine tasks with features like autoresponders and scheduled messaging.
Integration: Seamlessly connect with existing CRM systems and tools.
Global Reach: Send SMS messages internationally with Sakari’s global network.
Cons:
Limited Advanced Features: This may not offer as many advanced customization options as larger platforms.
Scalability: May not be as scalable for very large enterprises with complex needs.
Feature Set: Some advanced features common in larger platforms may be less robust.
Best For:
Small to Medium-sized Businesses: Ideal for businesses looking for a straightforward SMS solution.
Customer Engagement: Suitable for businesses focused on enhancing customer interactions via SMS.
Integration Needs: Businesses seeking easy integration with existing CRM systems and tools.
Pricing:
The Starter plan, which includes 500 sent and received messages and one free number, costs $16 per month. Additional SMS texts are available for $0.032.
5# Salesmsg
Salesmsg is a communication platform that specializes in SMS (Short Message Service) messaging for businesses. It allows businesses to send and receive text messages with customers and prospects, enabling real-time engagement and communication.
official link: salesmessage.com
Key Features:
Two-Way Messaging: Engage in real-time conversations with customers via SMS.
Bulk Messaging: Send personalized SMS messages to large contact lists.
Keyword Campaigns: Allow customers to opt-in using keywords for targeted campaigns.
Autoresponders: Set up automated responses based on customer interactions.
Contact Management: Organize and segment contacts for personalized messaging.
Integration: Easily integrate with CRMs and other tools via Salesmsg’s API.
Pros:
User-Friendly Interface: Salesmsg offers an intuitive platform suitable for businesses of all sizes.
Two-Way Conversations: Enhance customer engagement with real-time SMS conversations.
Automation: Automate routine tasks with features like autoresponders and keyword triggers.
Integration: Seamlessly connect with existing tools to streamline workflows.
Personalization: Create personalized SMS messages for higher customer engagement.
Cons:
Limited Advanced Features: This may lack some advanced customization options compared to larger platforms.
Scalability: May not be as scalable for very large enterprises with complex needs.
Feature Set: Some advanced features common to larger platforms may be less robust.
Best For:
Small to Medium-sized Businesses: Ideal for businesses looking for a user-friendly SMS solution.
Customer Engagement: Suitable for businesses focused on enhancing customer interactions via SMS.
Integration Needs: Businesses seeking easy integration with existing CRM systems and tools.
Pricing:
For a single phone number and 500 text messages, the monthly cost is $25. More text messages cost $0.04, and more numbers cost $10 per month. Those who use the service frequently can choose a more expensive tier and save a little money for each text.
6# EZ Texting
EZ Texting offers a user-friendly platform with features like mass texting, autoresponders, and reporting tools. It’s great for small businesses looking for a straightforward SMS marketing solution.
official link: eztexting.com
Key Features:
Mass Texting: Send bulk SMS messages to targeted audiences.
Keyword Campaigns: Allow customers to opt-in via keywords for campaigns.
Autoresponders: Set up automated responses based on customer interactions.
Contact Management: Organize and manage contact lists efficiently.
Reporting and Analytics: Track campaign performance with detailed analytics.
Integration: Easily integrate with CRM systems and other business tools.
Pros:
User-Friendly Interface: EZ Texting offers a straightforward platform suitable for non-technical users.
Affordable Pricing: Plans are available for businesses of all sizes and budgets.
Keyword Campaigns: Effective for growing subscriber lists and engaging customers.
Autoresponders: Enhance the customer experience with automated responses.
Customer Support: Accessible customer support via phone, email, and chat.
Cons:
Limited Advanced Features: May lack advanced customization options for complex needs.
Scaling Complexity: Scaling to larger volumes may require upgrading to higher-tier plans.
Feature Set: Some features common to other platforms may be less robust.
Best For:
Small to medium-sized businesses: Affordable plans suitable for smaller budgets.
Local Businesses: Ideal for businesses targeting local audiences with SMS marketing.
Non-Technical Users: User-friendly interface for businesses without dedicated IT support.
Pricing:
EZ Texting is a business texting app that offers tiered pricing based on message volume and features. Plans typically start at around $25 per month for up to 500 messages and go up based on usage. Additional costs may apply for premium features like dedicated shortcodes or custom solutions.
7# Twilio
Twilio is a highly flexible platform that allows businesses to build custom SMS solutions using APIs. It’s ideal for businesses that require tailored SMS features and integration with other tools.
official link: twilio.com
Key Features:
SMS and MMS Messaging: Send and receive SMS and multimedia messages globally.
Voice Communication: Make and receive phone calls with programmable voice features.
WhatsApp Integration: Engage customers on WhatsApp using Twilio’s API.
Flexibility with APIs: Build custom communication workflows using Twilio’s APIs.
Authentication and Verification: Implement secure user authentication via SMS or voice.
Scalability: Easily scale messaging and communication solutions as your business grows.
Pros:
Customizable: Twilio offers extensive APIs for creating tailored communication solutions.
Global Reach: Reach customers internationally with Twilio’s global network.
Reliability: Twilio is known for its reliability and uptime.
Integration: Integrates well with other platforms and tools.
Developer-Friendly: Ideal for businesses needing developer-level customization.
Cons:
Learning Curve: Requires some technical knowledge to fully utilize the platform.
Costs: Pricing can add up depending on usage and features.
Complexity: Advanced features may be overwhelming for simple SMS needs.
Best For:
Tech-savvy businesses: Companies with in-house developers or technical expertise.
Scalable Needs: Growing businesses need flexible and scalable communication solutions.
International Reach: Businesses target global audiences with SMS and voice.
Pricing:
Twilio is a business texting app that offers usage-based pricing based on factors like the number of messages, voice minutes, and other features used. Text messages start at $0.0079 per message sent and received; there’s an additional carrier fee of around $0.003 per text message you send. Dedicated phone numbers start at $1.15/month.
8# ClickSend
ClickSend provides a comprehensive suite of SMS marketing tools, including SMS campaigns, transactional messaging, and SMS automation. It’s suitable for businesses of all sizes.
official link: clicksend.com
Key Features:
Bulk Messaging: Send SMS messages to large contact lists efficiently.
Transactional SMS: Trigger SMS notifications based on customer actions.
API Integration: Integrate with other platforms using ClickSend’s robust API.
Email to SMS: Send SMS messages directly from your email account.
Two-Way Messaging: Engage in conversations with customers via SMS.
Reporting and Analytics: Track message delivery and campaign performance.
Pros:
Comprehensive Platform: ClickSend offers a wide range of communication solutions beyond SMS.
Reliable Delivery: Known for high deliverability rates and uptime.
Global Reach: Send SMS messages internationally with ClickSend’s global network.
Developer-Friendly: Extensive API documentation for custom integrations.
User Support: Responsive customer support via chat, email, and phone.
Cons:
Complex Pricing Structure: Pricing can be complex, with multiple factors affecting costs.
Learning Curve: Requires some technical knowledge to utilize advanced features.
Feature Overload: Not ideal for businesses seeking a simple, streamlined SMS solution.
Best For:
Medium- to Large-sized Businesses: Suitable for businesses with diverse communication needs.
Global Messaging: Ideal for businesses targeting international audiences with SMS.
Developers and Integrators: ClickSend is a great choice for businesses needing custom integrations.
Pricing:
ClickSend is a business texting app that offers flexible pricing based on usage, message volume, and features.
SMS pricing varies by destination and ranges from $0.015 to $0.045 per message (inbound and outbound). Additional costs may apply for premium features like dedicated numbers, voice calls, or email-to-SMS.
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9# Textedly
Textedly focuses on simplicity and ease of use, making it a great choice for small businesses new to SMS marketing. It offers features like contact management, scheduled messaging, and analytics.
official link: textedly.com
Key Features:
Bulk Messaging: Easily send SMS messages to large contact lists.
Keyword Campaigns: Allow subscribers to opt-in using keywords.
Scheduled Messages: Set up messages to be sent at specific times.
Autoresponders: Automate responses based on customer interactions.
Contact Management: Organize and segment contacts for targeted messaging.
Analytics and Reporting: Track message delivery and campaign performance.
Pros:
User-Friendly Interface: Textedly offers an intuitive platform suitable for businesses of all sizes.
Affordable Pricing: Plans are competitively priced with flexible options.
Keyword Campaigns: Effective for growing subscriber lists and engaging customers.
Customer Support: Accessible customer support via chat, email, and phone.
Integration: Easily integrate with other tools like CRMs and eCommerce platforms.
Cons:
Limited Advanced Features: This may not offer as many advanced customization options as larger platforms.
Scalability: May not be as scalable for very large enterprises with complex needs.
Feature Set: Some advanced features common to larger platforms may be less robust.
Best For:
Small to Medium-sized Businesses: Ideal for businesses looking for a straightforward SMS solution.
Local Businesses: Suitable for businesses targeting local audiences with SMS marketing.
Non-Technical Users: User-friendly interface for businesses without dedicated IT support.
Pricing:
Textedly is a business texting app that offers tiered pricing based on message volume and features. Plans typically start at around $24 per month for up to 500 messages and go up based on usage.
Custom enterprise plans are available for businesses with higher messaging needs.